04 June 2025
Kirana stores are still going strong, even with big retail and then quick commerce trying to disrupt the sector. But how long can they continue with the growing difference in technology used by these chains?
The juggernaut of supermarkets and e-commerce is yet to disrupt the network of millions of humble Kirana stores spread across India. These stores, mostly family-run or individually owned, operate within residential areas and often offer credit to regular customers. They are usually small in size and offer a wide array of products like groceries, snacks, toiletries, and other household items. Marked by personalised service and local trust, a staggering 86% of Indian households still prefer to buy their daily groceries from local Kirana stores, says a 2022 Axis my India survey. And why wouldn’t they? Kirana stores feature in most of our childhood memories and still serve as centers where people of the neighborhood buy their daily supplies and fondly meet each other.
Though competition with modern forms of business is yet to significantly affect Kirana stores their major challenge comes in the form of late adoption of basic technologies like Point Of Sale systems that fuels the silent struggles of many kirana store owners. The lives of many such store-owners are marked by:
Shouldn’t these small businesses, that have served as the backbone of the Indian economy for more than 75 years, be given the chance to exist in the face of big corporations? Can’t they still be a useful part of our neighborhoods with a few minor changes?
Access Computech Ltd. has been providing impactful tech solutions for businesses and organisations both large and small for nearly 3 decades now. Having worked closely with small businesses, we understand how manual processes can mismanage your business and keep it from growing. Though we offer several solutions, the one we’d recommend for Kirana stores, simply because it is the most impactful, are our Point Of Sale devices that come with 9 concrete benefits listed here for your consideration:
Post-purchase service becomes especially important with tech devices, and many of our clients say our support is one of the reasons they stick with us for the long term. Our Customer Helpdesk Centre is proactive and offers help with technical problem-solving and maintenance issues. We pride ourselves on our acclaimed customer support and ensure any problems you may face are resolved at the earliest for the smoothest functioning of your business.
Just follow these steps: